Privacy Policy

Information we may collect

When you visit or use DraftKings Casino, information may be collected to provide gambling services, maintain your account, meet security requirements and support your requests. The information handled will depend on how you use the website, the services you access and the choices you make.

Account and contact information

This may include your name, date of birth, residential details, contact details, username, account preferences and other information supplied when creating or managing an account. We may also keep records of communications with customer support, including questions, complaints, requests and information needed to resolve an issue.

Identity and verification information

To help confirm identity, age, eligibility and account ownership, the site may request verification documents or related information. This can include documents or details used for customer due diligence, fraud prevention, account security and responsible operation of gambling services. Verification information should be provided accurately and should relate to the account holder.

Payment and transaction records

The site may handle information about deposits, withdrawals, wagers, winnings, account balances and other transactions. Payment information may be processed through payment providers, and the casino may receive limited details needed to confirm, record or investigate a payment. Complete payment card details may not be stored directly by the casino where a third-party payment service is used.

Technical and usage information

Technical information may include your IP address, browser type, operating system, device identifiers, language settings, approximate location, login activity, pages viewed and actions taken on the website. Information about how you use the site can help with performance, security, troubleshooting and service improvement.

Why information is used

Personal information is generally used for purposes connected with providing and managing an online casino account. The main purposes may include:

• Creating, verifying and administering your account.
• Processing deposits, withdrawals, wagers and other account transactions.
• Confirming identity, age and eligibility to use the services.
• Carrying out security, fraud prevention, anti-money laundering and other risk checks.
• Detecting suspicious, unauthorised or potentially harmful activity.
• Providing customer support and responding to questions, complaints and account requests.
• Maintaining accurate account, payment and transaction records.
• Improving website functionality, reliability, accessibility and user experience.
• Sending service messages, account notices, security alerts and other essential communications.
• Sending marketing communications where permitted and where any required consent or preference has been provided.
• Meeting applicable legal, regulatory, tax, accounting and responsible gambling obligations.

Some uses may be based on the need to provide the requested service, protect the security of the platform, prevent misuse or comply with legal obligations. Where marketing consent is required, you can withdraw that consent at any time. Withdrawing marketing consent will not normally affect essential service messages, account security notices or information that must be processed for legal or operational reasons.

Sharing and protecting information

Information may be shared where this is reasonably necessary to operate the website, provide services or meet legal and security requirements. For example, information may be provided to trusted service providers that support hosting, payment processing, identity verification, fraud prevention, customer support, technology, analytics or communications. These providers should only handle information for relevant services and in accordance with their contractual or legal responsibilities.

Information may also be disclosed where required or permitted by law, in response to a valid legal process, to protect the rights and safety of players or others, to investigate suspected fraud or misconduct, or to protect the security and integrity of the platform. Information may be shared with professional advisers or relevant authorities where there is a proper reason to do so.

Reasonable technical and organisational measures are used to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication procedures, monitoring, secure transmission and internal processes for handling information. No website or electronic transmission can be guaranteed to be completely secure, so players should use strong account credentials, keep login details private and notify support if they believe an account has been compromised.

Some service providers may handle information using systems located outside Australia. Where information is handled by another provider or in another location, appropriate steps are taken to support security and privacy, subject to applicable requirements.

Cookies and similar technologies

DraftKings Casino may use cookies and similar technologies to remember preferences, keep sessions working, support account security, understand website usage and improve the services. Cookies are small files or data elements stored on your device by a website. Some are necessary for core functions, while others may help with analytics, performance, personalisation or marketing.

You can manage or restrict cookies through your browser settings. Your browser may allow you to delete existing cookies, block future cookies or receive a notification before a cookie is stored. Disabling some cookies may affect the availability, security or performance of parts of the website. Cookie settings may also be available through tools or notices displayed on the site.

Information collected through cookies may be combined with other technical or account information where this is needed for security, service operation, measurement or other purposes described in this Privacy Policy.

Retention and your privacy rights

How long information is kept

Personal information is kept only for as long as it is reasonably needed for the purposes described in this policy, to resolve disputes, enforce terms, protect the platform, maintain business records or meet legal and regulatory obligations. Some account, verification, payment and transaction records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

How to exercise your rights

Depending on the circumstances and applicable privacy requirements, you may ask to access the personal information held about you, request correction of information that is inaccurate or incomplete, ask for deletion of your data, or withdraw consent to marketing communications. You may also ask questions about how information is used or raise a privacy concern.

To exercise these rights, email support@draftkingscasino.online and describe your request clearly. For example, you can request access to your information, ask for a correction, request deletion of data or withdraw consent to marketing. We may need to confirm your identity before completing a request, particularly where the request involves account or verification information. This helps protect personal information from unauthorised access.

A deletion request may not remove every record immediately or completely where information must be retained for legal, security, fraud prevention, dispute resolution or other legitimate purposes. Similarly, withdrawing marketing consent will stop or reduce promotional communications as applicable, but does not remove information that is needed to operate your account or meet legal obligations. If a request cannot be completed in full, the reason and any available alternatives can be explained.

Updates to this policy

This Privacy Policy may be updated when services, technology, privacy practices or applicable requirements change. The latest version will be made available on the website. Players should review this page from time to time to understand how information may be handled. Continuing to use the website after an update may indicate acceptance of the revised policy where permitted.