Responsible Gaming | DraftKings Casino

Gamble for entertainment and stay in control

Responsible gaming means making informed decisions about whether, when and how you gamble. Before using a casino service, consider your age, financial position, personal wellbeing and other responsibilities. Gambling outcomes are uncertain. No strategy, system or pattern can guarantee a win, and previous results do not determine what happens next.

Treat gambling as an entertainment expense. Only use money that you can afford to lose, and never rely on gambling to pay bills, improve your financial position or recover money that has already been lost. Gambling should not take priority over rent, food, utilities, education, savings, debt repayments or other essential costs.

Do not borrow money, use essential funds or take on debt to continue gambling. Avoid playing when you are angry, upset, tired, under the influence of alcohol or other substances, or experiencing financial pressure. Strong emotions can affect judgement and make it harder to follow the limits you set before starting.

Make a plan before you play

Decide in advance how much time and money you are comfortable spending. A personal budget should be based on what you can afford to lose, not on an amount you hope to win. Stop when you reach your time or spending limit. A win does not mean that you should increase your budget, and a loss does not create a reason to keep playing.

Set a gambling budget and keep it separate from money needed for everyday expenses.
Choose a time limit and take regular breaks away from the screen.
Do not chase losses or increase your stakes to try to change an earlier result.
Keep a record of deposits, wagers, withdrawals and time spent if this helps you understand your activity.
Do not gamble to manage stress, loneliness, boredom or other difficult feelings.
Talk with someone you trust if you are concerned about your gambling.

It can help to decide what you will do when you reach your budget or time limit. You might close the game, move to another activity, take a longer break or ask a trusted person to support you. Planning your response before playing may make it easier to stop when emotions or excitement are high.

Account controls, breaks and limits

Depending on your account, location and the features available through the service, you may be able to use tools that help you manage your gambling. These tools may include deposit limits, spending or wagering limits, time reminders, activity history, temporary breaks and account restrictions. Available features, settings and conditions can vary.

Use the controls available to you before you begin playing. Choose limits that reflect your real budget rather than an amount you would like to win. Check the period covered by each limit and understand when it starts, ends or renews. Review your settings if your income, expenses, health or personal circumstances change.

Choose a limit that you can follow without affecting essential expenses.
Check whether the limit applies to deposits, wagers, losses, time or another type of activity.
Set a time reminder if sessions are lasting longer than planned.
Take regular breaks and leave the screen rather than continuing automatically.
Accept a restriction when it is reached and do not try to bypass it.
Consider a longer break or self-exclusion if ordinary limits do not feel sufficient.

Some changes to limits or restrictions may take effect immediately, while others may be subject to a waiting period or additional conditions. The information shown in your account and the applicable terms will explain how a particular setting works. Do not assume that one control applies to every product, payment method or account unless this is clearly stated.

Taking a break

A temporary break can provide time away from gambling without requiring a permanent decision. During a break, do not create another account, use another person's account, ask someone else to play for you or use another person's credentials. If you need stronger protection, consider a longer account restriction or self-exclusion.

Account controls work best when combined with other practical steps. You may wish to remove saved payment details where appropriate, avoid gambling-related content, use device-level blocking tools, keep gambling away from your normal routine and tell a trusted person about the steps you are taking.

Recognising gambling-related harm

Gambling-related harm can affect anyone and may develop gradually. A person may not recognise the warning signs immediately, particularly if gambling is being hidden or explained away. Consider taking action if gambling is using more time, attention or money than you intended, or if it is affecting your relationships, work, study, health or financial position.

You regularly spend more money or time gambling than planned.
You think about gambling frequently or feel restless when trying to stop.
You increase the amount you gamble to achieve the same excitement.
You chase losses or return to gambling soon after losing money.
You hide, minimise or lie about your gambling activity.
You borrow money, miss payments or use essential funds to gamble.
You feel guilty, anxious, irritable or distressed because of gambling.
You cancel plans, neglect responsibilities or withdraw from people close to you.
You have tried to reduce or stop gambling but have been unable to do so.
You use gambling to cope with stress, loneliness, depression or other difficult emotions.

You do not need to wait for a serious financial loss or personal crisis before asking for help. Early support can make it easier to understand your gambling and choose practical next steps. Consider speaking with a qualified gambling counsellor, health professional, financial counsellor or trusted family member or friend.

Understanding chance and game outcomes

Casino games involve chance, and each round or outcome is independent. A game that has not produced a particular result recently is not necessarily more likely to produce it next. A series of wins does not mean that another win is due, and a series of losses does not mean that a win is due. There is no reliable method for predicting outcomes or ensuring a profit.

Read the relevant game information before playing, including the rules, available options and any displayed costs. If you do not understand how a game works, do not play until you have enough information to make an informed decision. Stop and take a break if you feel confused, pressured or unable to follow your plan.

Support, self-exclusion and urgent concerns

If gambling is causing concern, consider stopping play and using the account restrictions available to you. Support may be available through gambling help services in your state or territory, qualified counsellors, general practitioners, mental health professionals or financial counsellors. These services may provide information and assistance with the financial, emotional and relationship effects associated with gambling.

You can also speak with someone you trust. If you are supporting another person, approach the conversation calmly, avoid blame and encourage them to seek professional help. Do not lend money to fund gambling or help another person bypass a limit, break or account restriction.

Self-exclusion

Self-exclusion is a stronger account protection that allows a player to request restricted access to gambling for a selected period or under applicable arrangements. The process, duration, available options and effect on an account may depend on the service and jurisdiction. Read the information provided before confirming a self-exclusion request, and ask for clarification through the available support channel if you are unsure what it covers.

Once self-exclusion or another restriction is active, do not attempt to create a new account, use an alternative account or provide access to another person. If you believe a restriction has not been applied correctly, use the support option available through the service and provide any information requested. Restrictions are intended to support your decision to stop and should not be treated as an inconvenience to work around.

Urgent concerns

If gambling has contributed to an immediate risk to your safety, your finances or another person's wellbeing, stop gambling and seek urgent assistance from appropriate emergency, health or crisis services in your area. If you are experiencing thoughts of self-harm or suicide, contact emergency services or a crisis support service immediately. This page is general information and is not a substitute for professional advice.

Age, account security and further information

Gambling services are not for children or people below the legal gambling age. Only use DraftKings Casino if you meet the applicable age requirement and are permitted to use the service in your location. Do not gamble on behalf of another person, allow another person to use your account or attempt to avoid age, identity or location checks.

Parents, carers and other adults should take reasonable steps to prevent young people from accessing gambling websites, applications, devices and payment methods. Device-level parental controls, secure passwords and careful management of payment information may help reduce the risk of unauthorised access.

Never share your password or one-time security codes.
Log out after using a shared device and do not save login details where others can access them.
Use a strong, unique password and update it if you believe it has been exposed.
Secure the email account and payment methods linked to your gambling account.
Report suspected unauthorised access or account use as soon as possible.
Do not allow another person to deposit, play or withdraw through your account.
Review your account and transaction history for activity you do not recognise.

DraftKings Casino may apply age, identity, location, payment or other checks before allowing access to particular services or transactions. These checks help protect players and support compliance with applicable requirements. You must provide information that is accurate, current and complete, and update it when your circumstances change.

This responsible gaming information should be read together with the applicable terms, privacy information and game rules. Product availability, account features, restrictions and legal requirements may differ according to jurisdiction. If you are unsure whether gambling is lawful or suitable for you, obtain independent advice before using the service.